What Is the Shopping Ad Diagnostics Hub?
The Shopping Ad Diagnostics Hub is your central hub for managing issues affecting your shopping campaigns. It provides real-time insights into account, product, and store-level problems, with tools to help you resolve them quickly and efficiently.
Step-by-Step Guide to Using the Dashboard
1. Accessing the Dashboard
To find the Shopping Ad Diagnostics Hub:
Log in to your account.
Navigate to the Ad Platform of your campaigns.
Within the dashboard, if issues exist, you’ll be shown a ‘Fix Issues’ link.
Once you have selected this, you will be taken to the Dashboard.
Here you’ll see three main tabs: Product Issues, Account Issues, and Store Status.
2. Understanding the Dashboard Tabs
Product Issues Tab:
This tab lists all product-related issues, such as disapprovals, missing data, or policy violations.Severity levels are indicated as:
Error: Must be fixed immediately.
Warning: Not blocking, but may impact performance.
Suggestion: Recommended improvements for better results.
Use filters to narrow results by product name, campaign type, or issue severity.
Account Issues Tab:
This tab highlights account-wide problems like payment issues, verification failures, or account suspensions.Each issue includes a description and a Learn How to Fix link for guidance.
Store Status Tab:
This tab monitors store-related issues, such as website verification, business information updates, or Google Merchant claims.Indicators such as green checkmarks (✔️) or red Xs (❌) show the current status of each item.
3. Identifying and Prioritizing Issues
Start with Errors, as these block your ads from running.
Address Warnings next to improve your campaign's effectiveness.
Review Suggestions for opportunities to optimize your ads further.
Use the severity filters at the top of each tab to focus on critical issues.
4. Resolving Issues
View Issue Details:
Click on any issue to see a detailed description and why it occurred.
Example: "Missing Product Data: Price information not provided."
Take Action:
Follow the provided steps to fix the issue.
Links to relevant help articles or buttons to resync feeds are embedded for easy resolution.
Get more help (if needed):
For complex problems, open the Help widget in the bottom right-hand corner of the page and search for more information, or if needed, submit a support ticket to contact our support team directly from the dashboard.
5. Keeping Your Dashboard Up-to-Date
Automatic Updates:
The dashboard refreshes regularly to reflect the latest issue status.Manual Sync:
If you’ve resolved an issue but don’t see it updated, click the Sync Now button at the top of the dashboard to refresh the data immediately.
Best Practices for Using the Dashboard
Check Regularly:
Log in frequently to identify and resolve issues as soon as they appear.Address Errors First:
Resolving critical errors ensures your campaigns are not blocked.Follow Suggested Fixes:
Use the linked help articles or embedded tools for efficient resolutions.Leverage Filters:
Filter by severity, product, or campaign type to save time.
Frequently Asked Questions
Q: Why can’t I see all my issues?
A: The dashboard reflects real-time data from the ad platforms. If something is missing, try using the Sync Now button.
Q: What if I can’t fix an issue on my own?
A: Use the Submit a Ticket option to contact our support team for assistance.
Q: Can I manage multiple campaigns through this dashboard?
A: Yes, the dashboard consolidates issues across all your shopping campaigns and (soon) platforms, making it easy to monitor everything in one place.
Need More Help?
Visit our help center or reach out to our support team via the Submit a Ticket feature in the dashboard.
With the Shopping Ad Diagnostics Hub, you’ll always be one step ahead in keeping your campaigns optimized and ready to perform. Start using it today!