What Is the Shopping Ad Diagnostics Hub?
We’re excited to announce the launch of the Shopping Ad Diagnostics Hub, a powerful new feature that gives you real-time insights into any account, product, or store-level issues that could prevent your shopping campaigns from running smoothly.
This dashboard is designed to help you proactively identify and resolve issues, ensuring your products are always ready to reach customers on platforms like Google, Facebook, and others.
What Can You Do With the Dashboard?
Get Real-Time Issue Updates:
See all critical issues for your shopping campaigns, including disapprovals, warnings, and suggestions, in one convenient place.Understand and Fix Issues Faster:
Detailed descriptions, categorized by severity (Errors, Warnings, Suggestions), make it easy to prioritize and resolve issues.Improve Campaign Performance:
By addressing issues promptly, you’ll minimize downtime and keep your ads running at their best.Navigate With Ease:
Use filters to sort issues by product, severity, or campaign type and quickly find what needs attention.Take Action Directly:
Resync product feeds, verify account details, or follow step-by-step instructions linked directly within the dashboard.
How to Use the Shopping Ad Diagnostics Hub
Access the Dashboard:
Log in to your account and navigate to the Shopping Ad Diagnostics Hub from the main menu.Explore Key Tabs:
Product Issues Tab:
Find product-specific problems like missing data, policy violations, or feed issues.Account Issues Tab:
Review account-level concerns such as payment verification or account suspensions.Store Status Tab:
Check for website verification, business information updates, or Merchant Center claims.
Filter and Prioritize:
Use intuitive filters to sort issues by severity, product name, or campaign type. Focus on Errors first, as they can block your ads from running.Resolve Issues:
Click on an issue to view more details and suggested fixes.
Follow the links to relevant help articles or initiate a product resync to address the problem directly.
For complex issues, you can create a support ticket right from the dashboard.
Stay Updated:
The dashboard updates regularly, ensuring you have the latest information. You can also manually sync data for immediate updates.
Why Use the Dashboard?
Transparency:
No more guessing why your campaigns aren’t performing. The dashboard gives you clear visibility into the issues.Proactivity:
Resolve potential blockers before they affect your campaign performance.Efficiency:
Save time with centralized issue management and easy-to-follow fixes.
Where to Find More Help
For detailed instructions and tips on resolving specific issues, check out the linked help articles within the dashboard. Need additional assistance? Our support team is just a click away.
With the Shopping Ad Diagnostics Hub, you’re in control of your campaigns like never before. Start optimizing your campaigns today—log in and explore the dashboard now!