Encountering Issues Accessing Your Account?
If you’ve encountered the error message "Something went wrong" while trying to access your account, it can be frustrating. Don’t worry—this issue is often simple to resolve.
Possible Cause
If your website is hosted by Ecwid by Lightspeed, the most likely cause of this error is that the Kliken App was removed from your account. This can happen if you or someone managing your account unintentionally delete the app.b
Solution
Assuming you did not previously complete a data removal request, your account is still active and can be easily accessed again. All you need to do is redownload the Kliken App from the Ecwid App Marketplace.
Step 1: Go to the Ecwid App Marketplace
To re-download the Kliken App, go to the Ecwid App Marketplace by clicking on this link: https://www.ecwid.com/apps/marketing/google-shopping
Step 2: Log in to Your Account
Once you are on the Ecwid App Marketplace, log in to your account using your Ecwid login credentials.
Step 3: Redownload the Kliken App
After logging in, you will be directed to the Kliken App page. Click on the 'Install' button to redownload the app.
Step 4: Log Back In
Once the app has been redownloaded, log back into your account using your Ecwid login credentials. Your account should now be accessible again.
Conclusion
In most cases, you encounter the 'Something went wrong' error when trying to access your account because the Kliken App has been deleted. By following these simple steps, you can easily redownload the app and get back to managing your account. If you continue to experience issues, please reach out to our customer support team for further assistance.