Skip to main content

How To Cancel - Ecwid (Google Shopping)

  1. Log in to your Ecwid account

  2. Go to Apps

  3. Select My Apps

  4. Click Open App for “Google Smart Shopping...”

  5. Select the Manage sub-tab under Google Shopping, you should see your active campaign(s)

  6. Click the Cancel button(red trash can) under Actions

  7. Review the new page and select Cancel to confirm the cancellation process

After you cancel, the campaign keeps running until the end of the billed month, or until the prepaid ad spend is used. Want it to stop now? Request a refund and we'll refund or credit any unspent ad budget. Cancel at least 24 hours before your next billing date to avoid being charged again. If you change your mind, you can reinstate a cancelled campaign under My Account > Subscriptions.

Did this answer your question?